Frequently asked questions before you start
Is the initial consultation free?
Yes. The initial consultation usually takes 60 minutes and is free of charge and without obligation. We discuss your current situation, goals and requirements and clarify which next step makes sense.
How is the price of a project calculated?
Costs are based on the agreed scope of services. Relevant factors include page types, functionality, integrations, languages, design effort, content and technical requirements.
After the initial consultation or project analysis, you receive a quotation with the defined scope of services. Depending on the project, billing can be based on a fixed price, the actual time and effort involved, or an ongoing support agreement.
How long does a project take?
The timeframe depends on the scope, required content, functionality, integrations and feedback cycles.
Following the initial analysis, you will receive a detailed project plan outlining the individual phases, approval stages and a realistic go-live date.
What payment options do you offer?
Payment is generally made by invoice and bank transfer. Customers in Switzerland receive a QR-bill, while customers in other European countries can pay by SEPA bank transfer. For larger projects, invoices can be issued according to agreed project milestones. Instalment payments are available subject to individual review and a written agreement.
Do you also offer website redesigns and relaunches?
Yes. We analyse existing websites in terms of structure, design, technology, SEO, performance and scalability.
We then determine together whether targeted improvements, a redesign or a complete relaunch would be the most suitable solution.
Do you work with existing logos and corporate designs?
Yes. We can adapt an existing corporate design for digital use and develop a consistent UI system based on it.
If the visual identity is incomplete or outdated, we can supplement or revise elements such as colours, typography, imagery and other design components.
Can individual services be commissioned separately?
Yes. In addition to complete website projects, services such as UX/UI design, development, website redesign, SEO, integrations, hosting, maintenance and technical consulting can also be commissioned individually.
Before the project begins, we clarify any dependencies involving existing systems or other service providers.
Do you also work with companies outside Switzerland?
Yes. Woop Technology is based in Switzerland, but projects can be carried out entirely digitally and therefore internationally as well.
For international projects, we take into account factors such as target markets, languages, time zones, data protection requirements and technical infrastructure.
Who will be my contact person during the project?
You will have one central point of contact who coordinates the project status, decisions and communication.
For specialist topics, you will also be able to communicate directly with the relevant experts in development, infrastructure or UX/UI design.
Do you also provide hosting and maintenance?
Yes. Depending on the agreement, we take care of hosting, monitoring, updates, backups, maintenance and technical support.
Hosting location, availability, recovery objectives, support hours and other operating parameters are set out in the relevant quotation or SLA.
Is 24/7 support available?
Our regular personal support hours are Monday to Friday from 9:00 a.m. to 5:00 p.m. Extended on-call and emergency models can be agreed separately depending on the project.
Technical monitoring is a separate matter: systems can be monitored around the clock without this automatically including personal 24/7 support.
What happens after the website is launched?
After the go-live, we review the website in its live environment and resolve any technical issues that may occur during the initial launch phase.
We can then continue to provide hosting, maintenance, monitoring, support, SEO and ongoing development. The exact scope of services depends on the package selected.
Are subsequent changes included in the project price?
Errors relating to the agreed scope of services are handled in accordance with the contractual terms.
New functionality, additional content or design changes that were not included in the agreed scope are considered extensions. Before implementation, you will receive a transparent estimate of the additional work and costs involved.
Do you also support data protection and legal requirements?
We implement technical data protection requirements, for example consent management, cookie controls or the technical integration of legal texts.
Woop Technology does not provide individual legal advice. Legal assessments and texts can be coordinated with specialised legal counsel and then implemented technically by us.
What will I receive upon completion of the project?
The specific usage rights, files, access credentials and handover items are defined in the quotation or individual project agreement.
Custom-developed content and designs are made available for use in accordance with the agreement once full payment has been received. The handover of source code, editable design files, repositories or version histories must be explicitly agreed upon.
Question not covered?
In the initial consultation, we clarify your open questions and sensible next steps.