Hosting, Maintenance & Infrastructure
Operations begin with publication: systems are monitored, attacks repelled, software updated, data backed up and disruptions traced. We are happy to take on these tasks according to your requirements.
What operations cover
Hosting
We set up a suitable hosting environment for your website, platform or application and take on the agreed technical operation.
- expected usage and load
- performance
- security requirements
- extensibility
- availability
- ongoing costs
- data location
- technical and organisational requirements
Monitoring
We keep a constant eye on your systems. This lets us detect problems and attacks early and respond accordingly.
- availability
- server and service status
- resource usage
- error messages and logs
- TLS certificates
- attacks on the web application firewall – automatically blocked, logged and analysed with metrics
- technical anomalies
- defined application components
Backups
Regular backups and restore tests are standard for us. They help prevent data loss and ensure that your systems can be restored at any time.
- backup intervals
- retention periods
- systems and data to be backed up
- separate storage locations
- recovery strategy
- restore tests
Updates & maintenance
We keep everything your solution runs on up to date: servers and Docker containers, the web application firewall, frameworks such as Next.js and the dependencies of the application itself.
- security updates
- dependency updates
- technical maintenance
- bug fixes
- compatibility adjustments
- controlled releases
Security
Security is not a one-time installation but part of operations. A web application firewall (WAF) checks every request to your application and blocks attacks automatically – and we can see at all times what is happening there.
- web application firewall with automatic defence
- encrypted connections
- access and permission concepts
- firewall and protection mechanisms
- secure system configuration
- logging of security-relevant events
- protection of administrative access
- controlled release processes
Support
Whether an existing system, ongoing development or after go-live: we are always at your side with advice and hands-on support.
- telephone support
- help by email
- on-call service
- error analysis and fixing
- questions about use and content maintenance
- support via screen sharing
- assessment of change requests
- coordination with third-party providers
Continuous development
A digital solution evolves together with a company and its requirements.
- additional content and areas
- new languages
- additional functions
- new interfaces
- new business areas
- reporting and analytics
- automations
- adjustments to existing processes
Because the technical foundation is cleanly built, extensions build on what exists instead of starting from scratch. That saves effort and therefore costs – with every new requirement.
A running server is not the same as operations.
Operation includes defined processes for monitoring, maintenance, backups, support and further development.
Operation with defined responsibilities
Scope of services, monitoring, support hours, escalation paths and responsibilities are agreed for each solution. This sets out clearly what is included and how disruptions or changes are handled.
What does this mean for you?
- One point of contact instead of several technical providers you have to coordinate yourself.
- Continuous monitoring so that problems and attacks are detected early.
- Regular updates and backups for stable and secure operation.
- A technical environment that grows with the requirements of your website and your business.
Typical services
- managed hosting
- domain and DNS management
- monitoring
- web application firewall
- backups and recovery
- maintenance and technical updates
- troubleshooting
- technical support
- continuous development
- transactional email infrastructure
- infrastructure consulting
Do you need defined technical operations for your website or application?
In the initial consultation, we clarify requirements for hosting, monitoring, backups, maintenance, support and availability.